Terms of service
GENERAL CONDITIONS FOR ONLINE SALES
ARTICLE 1: PREAMBLE
The present conditions of sale are concluded, on the one hand, by the company TREBIUS VALENS sprl whose registered office is located at 7131 BINCHE, rue du Transvaal 81a, registered at the Banque Carrefour des Entreprises under number BE0475 608 105 hereinafter referred to as "the seller" and, on the other hand, by any natural or legal person wishing to make a purchase via the seller’s website https://www.trebiusvalens.com, hereinafter referred to as "buyer".
ARTICLE 2: PURPOSE
These conditions of sale are intended to define the contractual relations between the seller and the buyer as well as the conditions applicable to any purchase made through the seller’s website, whether the buyer is professional or consumer.
The acquisition of a property through this site implies an unreserved acceptance by the buyer of these terms of sale.
These conditions of sale shall prevail over any other general or special conditions not expressly approved by the seller.
The seller reserves the right to change his conditions of sale at any time. In this case, the applicable conditions will be those in force on the date of the order by the buyer.
ARTICLE 3: CHARACTERISTICS OF THE GOODS AND SERVICES PROPOSED
The products and services offered are those listed in the catalogue published on the seller’s website.
Each product is accompanied by a description drawn up by the supplier.
The photographs in the catalogue are as accurate as possible but cannot ensure perfect similarity with the product offered, especially with regard to colours.
These products and services are offered within the limits of available stocks. If, despite his efforts, all or part of the items are unavailable, the seller informs the buyer by email as soon as possible and offers him the possibility to choose between waiting or cancelling the order of the unavailable items without charge. Available items will be delivered normally.
ARTICLE 4: TARIFFS
The prices of the products and services displayed on the site are indicated in euros all taxes included (VAT and other applicable taxes).
The seller reserves the right to change his prices at any time. Nevertheless, the prices applicable to the order are those in force at the time of confirmation of the order. The prices indicated do not include order processing, transport and delivery charges provided they take place in the geographical areas provided for below.
ARTICLE 5: GEOGRAPHICAL AREAS - REMOVAL OF ORDERED ITEMS.
The online sale of the products and services presented on the seller’s website is reserved for buyers who reside in the European Union.
ARTICLE 6: ORDERS
The buyer, who wants to buy a product must:
- complete the identification form on which he will indicate all the requested details or give his customer number if he has one;
- complete the online order form with all references of the selected products;
- validate their order after verifying it;
- make the payment in the prescribed manner;
- confirm your order and payment.
The confirmation of the order implies acceptance of these conditions of sale, the recognition of having perfect knowledge of them and the renunciation to avail of its own conditions of purchase or other conditions.
All data provided and the recorded confirmation will be used as proof of the transaction. The confirmation shall constitute signature and acceptance of the transactions carried out.
The seller will communicate by e-mail confirmation of the registered order.
ARTICLE 7: RIGHT OF WAIVER
In accordance with the law, the consumer has the right to notify the seller that he renounces his purchase, without penalty and without giving any reason, within 14 working days from the day after the day of delivery of the product or the conclusion of the service contract. This right of waiver does not belong to the professional buyer.
Within this period, the consumer must notify his intention to withdraw by e-mail and return, at his own expense and risk, the product delivered to the administrative headquarters of TREBIUS VALENS sprl, rue du Transvaal 81a at 7131 Binche (Belgium).
Products must be returned in their original packaging, undamaged, accompanied by all their accessories, the user manual and the original invoice/delivery note.
The returned products must not have been unpacked, unsealed or otherwise used.
Incomplete, damaged, damaged or soiled goods will not be returned.
Within 30 days, after acceptance of the return of the goods, the seller undertakes to refund any payment, with the exception of any shipping costs.
ARTICLE 8: TERMS OF PAYMENT
Payment is made by bank card or transfer or other payment modules offered by the banking institutions (including Visa or MasterCard) and implemented on the site https://www.trebiusvalens.com.
The ordered items remain the exclusive property of the seller until full payment of the order by the buyer.
ARTICLE 9: DELIVERIES
Deliveries are made to the address indicated on the order form which can only be in the agreed geographical area.
The goods are transported at the seller’s risk until delivery of the goods to the address of delivery specified by the buyer. From that moment on, the buyer alone assumes the risks. The delivery times are given only as an indication; if they exceed thirty days from the order, the sales contract may be terminated and the buyer refunded.
ARTICLE 10: GUARANTEE
With regard to consumers, the seller guarantees the products he sells in accordance with the law of 1 September 2004 on consumer protection in the case of the sale of consumer goods (Articles 1649 bis to 1649 octies of the Civil Code).
In case of noncompliance of a product sold found within 2 months of the delivery of the good, the consumer must notify it as soon as possible to the seller precisely by registered letter or e-mail.
This warranty only covers existing defects of conformity at the time of delivery of the goods. Defects or damage due to misuse, such as water damage, oxidation, fall or shock, negligence and wear, are not covered by the warranty. Similarly, repairs carried out by technicians not approved by the supplier will result in the cancellation of the warranty.
The invoice or delivery note acts as a guarantee and must be kept by the consumer and original products.
If the product is used for non-private purposes, the manufacturer/supplier’s limited warranty conditions are in effect.
ARTICLE 11: LIABILITY
The seller, in the process of selling online, is bound only by an obligation of means; his liability cannot be incurred for any damage resulting from the use of the Internet such as loss of data, intrusion, virus, breach of service, or other involuntary problems.
The data reproduced on the site are also given in good faith. The proposed links to the sites of manufacturers and/or partners are given for information purposes. The seller cannot be held responsible for the information from these sites.
ARTICLE 12: INTELLECTUAL PROPERTY
All elements of the seller’s website are and remain the intellectual and exclusive property of the seller.
No one is authorized to reproduce, operate, rebroadcast, or use for any reason, even partially, elements of the site whether they are software, visual or sound.
Any simple link or hypertext is strictly prohibited without the express prior written consent of the seller.
ARTICLE 13: PERSONAL DATA
All personal data necessary for the processing of an order are kept by the seller or his employees and may be transmitted to the companies with which the seller – or its suppliers – collaborates., where such communication is necessary to process the order.
The user also authorises the seller to use this data to compile statistics in order to improve his site, the goods and the service he offers.
This information may also be used to make it possible to disseminate, by any means of communication, information relating to the seller’s commercial activities to his customers.
The seller also keeps personal data to facilitate subsequent orders. The seller undertakes not to disclose the information in his possession to another company or company.
The data stored by the seller may at any time be requested and corrected upon request.
ARTICLE 14: EVIDENCE
The parties accept, as part of their relations, the electronic means of proof (for example: email, computer backups, ...).
ARTICLE 15: SETTLEMENT OF DISPUTES
These online sales conditions are subject to Belgian law.
In the event of a dispute, the courts of the seller’s registered office shall have jurisdiction, unless there are binding public policy provisions.