Refund policy

In accordance with the law, the consumer has the right to notify the seller that he renounces his purchase, without penalty and without giving any reason, within 14 working days from the day after the day of delivery of the product or the conclusion of the service contract. This right of waiver does not belong to the professional buyer.

Within this period, the consumer must notify his intention to withdraw by e-mail and return, at his own expense and risk, the product delivered to the administrative headquarters of TREBIUS VALENS sprl, rue du Transvaal 81a at 7131 Binche (Belgium).

Products must be returned in their original packaging, undamaged, accompanied by all their accessories, the user manual and the original invoice/delivery note.

The returned products must not have been unpacked, unsealed or otherwise used.

Incomplete, damaged, damaged or soiled goods will not be returned.

Within 30 days, after acceptance of the return of the goods, the seller undertakes to refund any payment, with the exception of any shipping costs.